Service Advisor, Scottsdale

Lucid Motors
Arizona
Workplace: OnsiteFull timeUSD 26 - 35 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Compassion","Problem-solving","Communication"]

Provide front-of-house support for customers throughout the service lifecycle—greeting clients, consulting with technicians, documenting concerns, and explaining service options with time and cost estimates. Drive smooth check-in/inspection, manage PDI documentation, loaner/ride coordination, and uphold CSI KPI. Review work orders and verify quality before vehicle handover, handle warranty claim issues, and obtain authorization/payment via DocuSign while supporting phones and scheduling needs.

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Lucid Motors
Lucid Motors
2 days ago

Service Advisor, Scottsdale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Provide front-of-house support for customers throughout the service lifecycle—greeting clients, consulting with technicians, documenting concerns, and explaining service options with time and cost estimates. Drive smooth check-in/inspection, manage PDI documentation, loaner/ride coordination, and uphold CSI KPI. Review work orders and verify quality before vehicle handover, handle warranty claim issues, and obtain authorization/payment via DocuSign while supporting phones and scheduling needs.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Keep customers informed from initial contact through vehicle handover
  • •Conduct inspections and check-in processes, identify/report damage or wear, and document transport damage on PDI vehicles
  • •Manage loaner agreements and coordinate rental/ride requests for customer convenience
  • •Review and revise work orders after technicians/detailers to ensure accurate documentation and time punches
  • •Uphold CSI KPI, handle warranty claim rejections within timeframes, obtain signatures for authorization/invoices, and act as the last QC step

Pay and Benefits

Salary: USD 26 - 35 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2-5 years of automotive experience in a Service Advisor or front-of-house customer-facing role
  • •Excellent interpersonal skills with a compassionate, patient demeanor
  • •Ability to problem-solve and think creatively
  • •Ability to articulate and document details to ensure a smooth workflow
  • •Proficiency in computer applications including Microsoft Office and learning proprietary DMS software
Experience:2-5 yearsAutomotiveEVElectric vehicle
Education:Bachelor's in Automotive Technology or Business Management
Skills:Customer serviceInterpersonal skillsCompassionProblem-solvingCommunication
Licenses:Valid driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDocuSignDMS softwareBill of LadingBOL

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn