Amadeus

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Customer Success Manager at Amadeus in Maitland drives post-sale value, adoption, and renewals for hospitality SaaS solutions. You’ll be the primary client contact, shaping success strategies, collaborating with Sales, Product and internal teams, and maximizing product usage, upsell opportunities, and customer retention to deliver measurable business impact.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary point-of-contact for customers.
•Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.
•Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.
•Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry.
•Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in a related business field or equivalent work experience.
•3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
•Prior experience managing and optimizing a portfolio of customers.
•Demonstrated experience managing a portfolio of accounts and achieving financial goals.
•Excellent analytical, problem-solving, and troubleshooting skills; able to define problems, collect data, establish facts, and draw conclusions.

Experience:3+ yearsHospitalitySaaSHotel revenue managementECommerceMarketingSales

Education:Bachelor's

Skills:CommunicationRelationship managementAnalyticalPresentationTeamwork

Languages:English

Tech Stack:SalesforceMS OfficePowerPointExcelOutlook

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary point-of-contact for customers.
•Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.
•Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.
•Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry.
•Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in a related business field or equivalent work experience.
•3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
•Prior experience managing and optimizing a portfolio of customers.
•Demonstrated experience managing a portfolio of accounts and achieving financial goals.
•Excellent analytical, problem-solving, and troubleshooting skills; able to define problems, collect data, establish facts, and draw conclusions.

Experience:3+ yearsHospitalitySaaSHotel revenue managementECommerceMarketingSales

Education:Bachelor's

Skills:CommunicationRelationship managementAnalyticalPresentationTeamwork

Languages:English

Tech Stack:SalesforceMS OfficePowerPointExcelOutlook

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn