Service Advisor - Philpott Ford

Sonic Automotive
Netherlands
Workplace: OnsiteFull timeUSD 60,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and accurately documenting issues. Diagnose and coordinate recommended repairs with skilled technicians, communicate timelines and estimated costs, and obtain customer approval. Manage appointment scheduling, maintain detailed service records, process invoices and payments, and follow up to resolve concerns while staying current on automotive technologies and maintenance schedules.

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Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - Philpott Ford

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and accurately documenting issues. Diagnose and coordinate recommended repairs with skilled technicians, communicate timelines and estimated costs, and obtain customer approval. Manage appointment scheduling, maintain detailed service records, process invoices and payments, and follow up to resolve concerns while staying current on automotive technologies and maintenance schedules.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Provide detailed recommendations, communicate estimated costs, and obtain customer approval for services.
  • •Schedule appointments and coordinate with service technicians to ensure timely repair completion.
  • •Update customers on vehicle status, provide accurate repair timelines, and inform them of delays.
  • •Maintain service records, prepare invoices, process payments, and follow up to resolve concerns.

Pay and Benefits

Salary: USD 60,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with a basic technical understanding.
  • •Ability to multitask in a fast-paced environment and meet organizational/time-management needs.
  • •Familiarity with service department operations and procedures.
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn