Associate Field Experience Manager

Okta
San Francisco
Workplace: OnsiteFull timeUSD 117,000 - 160,600 annuallyFunction: Business OperationsSkills: ["Analytical skills","Communication","Stakeholder management","Cross-functional collaboration","Independent work"]

Own the digital adoption strategy across Okta’s GTM technology ecosystem, with WalkMe as the primary platform. Identify workflow friction and improve seller experiences by designing and delivering in-app guidance, automation, and adoption solutions. Build, test, deploy, and maintain WalkMe experiences, use analytics and user feedback to measure adoption, and influence platform roadmaps through cross-functional partnerships.

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FursaFursa
Okta
Okta
3 months ago

Associate Field Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the digital adoption strategy across Okta’s GTM technology ecosystem, with WalkMe as the primary platform. Identify workflow friction and improve seller experiences by designing and delivering in-app guidance, automation, and adoption solutions. Build, test, deploy, and maintain WalkMe experiences, use analytics and user feedback to measure adoption, and influence platform roadmaps through cross-functional partnerships.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own the digital adoption strategy across key GTM platforms, using WalkMe as the primary platform.
  • •Partner with Sales Ops, Business Technology, Revenue Operations, Product Marketing, and Enablement to identify workflow friction and improve seller experience.
  • •Design and deliver in-app guidance, automation, and adoption solutions to help users complete critical workflows faster and with confidence.
  • •Build, test, deploy, and maintain WalkMe experiences across the GTM technology stack, using analytics and user feedback to improve adoption.
  • •Conduct UX research and qualitative field interviews to gather seller feedback, and develop scalable standards and best practices for digital adoption.
Travel: Medium travel

Pay and Benefits

Salary: USD 117,000 - 160,600 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of experience in enablement, digital adoption, learning technology, business systems, knowledge management, or a related field.
  • •3+ years building and administering WalkMe (or another Digital Adoption Platform).
  • •Experience improving user adoption across enterprise SaaS applications such as Salesforce, Gong, Highspot, Clari, or Outreach.
  • •Experience evaluating business problems and translating them into practical, scalable solutions.
  • •Strong ability to independently lead cross-functional initiatives from discovery through implementation.
Experience:SaaSSales enablementDigital adoption
Skills:Analytical skillsCommunicationStakeholder managementCross-functional collaborationIndependent work
Certifications:WalkMe Builder Certification
Languages:English
Tech Stack:WalkMeSalesforceGongHighspotClariOutreachHTMLCSSJavaScriptAIAutomationAnalyticsReporting

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn