Customer Performance Analyst

Entrust
London, India
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Analytical problem-solving","Communication","Organizational skills","Ability to work in structured and ambiguous environments","Collaboration"]

Use customer performance data to identify trends, risks, and opportunities across Entrust products. Analyze large datasets, translate ambiguous problems into structured insights, and recommend evidence-based actions that improve customer satisfaction. Monitor key product performance indicators, coordinate escalations with engineering and support teams, and clearly communicate findings to technical and non-technical stakeholders. Drive investigations end-to-end and continuously improve reporting, processes, and outcomes.

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FursaFursa
Entrust
Entrust
5 hours ago

Customer Performance Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Use customer performance data to identify trends, risks, and opportunities across Entrust products. Analyze large datasets, translate ambiguous problems into structured insights, and recommend evidence-based actions that improve customer satisfaction. Monitor key product performance indicators, coordinate escalations with engineering and support teams, and clearly communicate findings to technical and non-technical stakeholders. Drive investigations end-to-end and continuously improve reporting, processes, and outcomes.
Location: London, India
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Develop deep understanding of Entrust products and performance metrics to support customers.
  • •Analyze customer performance data to identify trends, opportunities, and potential risks; provide evidence-based recommendations.
  • •Investigate large and complex datasets to uncover actionable insights, identify root causes, and resolve issues.
  • •Monitor key product performance indicators and escalate concerns by coordinating with engineering, product, and support teams.
  • •Partner cross-functionally with stakeholders and communicate technical findings to both technical and non-technical audiences.

Key Requirements

  • •Strong analytical and problem-solving skills with the ability to derive insights from large datasets.
  • •Experience using Microsoft Excel, Google Sheets, or similar tools for data analysis and reporting.
  • •Excellent written and verbal communication skills.
  • •Ability to explain complex technical concepts to diverse audiences.
  • •Strong organizational skills to manage multiple priorities and deadlines.
Education:Bachelor's in STEM
Skills:Analytical problem-solvingCommunicationOrganizational skillsAbility to work in structured and ambiguous environmentsCollaboration
Languages:English
Tech Stack:Microsoft ExcelGoogle SheetsLookerSQL

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn