Regional Customer Support Specialist

Natera
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Adaptability","Organizational skills","De-escalation"]

Regional Customer Support Specialist supports Natera’s division by providing world-class service to medical professionals, patients and internal/external teams. Responsibilities focus on responding to inquiries, coordinating with sales, resolving issues promptly, and handling PHI data while ensuring timely reporting of results in a HIPAA-compliant environment.

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FursaFursa
Natera
Natera
5 months ago

Regional Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Regional Customer Support Specialist supports Natera’s division by providing world-class service to medical professionals, patients and internal/external teams. Responsibilities focus on responding to inquiries, coordinating with sales, resolving issues promptly, and handling PHI data while ensuring timely reporting of results in a HIPAA-compliant environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond promptly to internal and external customer inquiries.
  • •Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
  • •Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
  • •Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
  • •Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.

Pay and Benefits

Perks:MedicalDentalVisionLifeDisability401kCommuter BenefitsFertility CareParental Leave

Key Requirements

  • •Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
  • •Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • •Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities.
  • •Bilingual is a plus.
Experience:2-5 yearsHealthcareOncology
Education:Bachelor's
Skills:CommunicationProblem-solvingAdaptabilityOrganizational skillsDe-escalation
Languages:English
Tech Stack:Salesforce Service CloudLIMSGSuiteEfaxSecure email

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn