Customer Service Rep

GMS
Boston
Workplace: OnsiteFull timeUSD 25.19 - 32.07 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Organization","Attention to detail","Communication","Multitasking","Problem-solving","Stress management","Judgement"]

Provide exceptional customer service by answering phone, in-person, and written inquiries, greeting customers, and identifying order needs. Route questions to sales staff when appropriate, take orders at the sales counter and by phone, and enter orders using company computer systems. Complete sales orders and tender cash sales while building product knowledge for the drywall/building materials industry and keeping the showroom clean and stocked.

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GMS
GMS
7 months ago

Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Provide exceptional customer service by answering phone, in-person, and written inquiries, greeting customers, and identifying order needs. Route questions to sales staff when appropriate, take orders at the sales counter and by phone, and enter orders using company computer systems. Complete sales orders and tender cash sales while building product knowledge for the drywall/building materials industry and keeping the showroom clean and stocked.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional phone, face-to-face, and written customer communications.
  • •Greet customers, determine problems/orders/reasons for calling, and route questions to sales staff when needed.
  • •Take orders at the sales counter and over the phone.
  • •Use company computer systems to enter and complete sales orders and tender cash sales.
  • •Develop product knowledge and maintain a clean, properly stocked showroom.

Pay and Benefits

Salary: USD 25.19 - 32.07 hourly
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma or GED equivalent.
  • •Ability to self-manage and interact comfortably with the public.
  • •Strong organizational skills and attention to detail.
  • •Bilingual preferred.
  • •Strong computer skills and professional communication verbally and in writing.
Education:High School
Skills:Customer serviceOrganizationAttention to detailCommunicationMultitaskingProblem-solvingStress managementJudgement
Tech Stack:Computer systems

Company Brief

GMS
Distributes specialty building materials, including drywall, ceilings, steel framing, and insulation, to residential and commercial contractors. Operates a broad network of local branches serving construction and renovation markets across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tucker, United States
Founded: 1971
WebsiteLinkedIn