Sr. Engagement Manager, FDE

Databricks
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Stakeholder management","Communication","Customer relationship management","Project governance"]

Lead customer engagements delivered by the Forward Deployed Engineering team to help customers accelerate adoption of the Databricks platform. Collaborate across Sales, Field Engineering, Partners, Support, and Product to position and sell training and services that address complex business problems. Own engagement KPIs (CSAT, bookings, revenue), develop commercial models, scope and estimate statements of work, and drive resolution of delivery and scoping challenges while building strong executive relationships.

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FursaFursa
Databricks
Databricks
1 day ago

Sr. Engagement Manager, FDE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead customer engagements delivered by the Forward Deployed Engineering team to help customers accelerate adoption of the Databricks platform. Collaborate across Sales, Field Engineering, Partners, Support, and Product to position and sell training and services that address complex business problems. Own engagement KPIs (CSAT, bookings, revenue), develop commercial models, scope and estimate statements of work, and drive resolution of delivery and scoping challenges while building strong executive relationships.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner early in the sales process to understand customer needs, define success, and ensure delivery expectations are exceeded.
  • •Position and sell FDE and training engagements by developing programs, campaigns, and content that address complex customer business problems.
  • •Identify opportunities for new services and articulate business value for upselling or extending services.
  • •Develop commercial models to address customer budgetary constraints and drive full accountability for FDE and training KPIs.
  • •Consult on engagement scope/requirements and estimate, scope, and develop statements of work; drive resolution of delivery and scoping challenges while managing expectations.

Key Requirements

  • •Data and AI domain knowledge with experience helping customers realize business value through production implementations.
  • •Proven senior, customer-facing services sales experience requiring influencing, validating, negotiating, and execution.
  • •Excellent customer-facing skills to build strong relationships at all levels, including senior executives.
  • •Leadership experience enforcing project governance and driving delivery excellence.
  • •Proven experience estimating effort/scope and meeting KPIs/targets (including CSAT, bookings, and revenue).
Experience:DataAICustomer successServices salesProgram management
Skills:LeadershipStakeholder managementCommunicationCustomer relationship managementProject governance
Languages:EnglishMandarinBahasa

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn