Customer Success Consultant - Indirect
Florida, Massachusetts, New Jersey, New York
Workplace: RemoteFull timeUSD 71,693 - 105,151Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Analytical thinking","Relationship building","Negotiation"]Drive partner and customer value for Lumen’s GPS customer segment by monitoring partner/customer health, adoption maturity, and renewal timing. Build success plans, manage usage and consumption metrics, and remove roadblocks to ensure customers realize value from Lumen solutions. Strengthen relationships, identify upsell/cross-sell opportunities with Sales, and apply revenue retention and growth practices while coordinating cross-functional support to resolve risks.
