IT Field Service Technician

Micron Technology
Malaysia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Troubleshooting","Time management","Customer service","Documentation","Problem classification"]

Classify and troubleshoot customer-reported IT incidents by priority, meeting strict response timelines and providing detailed daily incident documentation. Identify and track recurring desktop and workstation issues, support local servers, and contribute to a compliant desktop environment through preventative maintenance, repairs, and software/hardware installations, upgrades, and backups. Conduct computer moves and provide high-level customer service while leveraging knowledgebases and reading technical fixes to improve uptime.

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Micron Technology
Micron Technology
1 month ago

IT Field Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Classify and troubleshoot customer-reported IT incidents by priority, meeting strict response timelines and providing detailed daily incident documentation. Identify and track recurring desktop and workstation issues, support local servers, and contribute to a compliant desktop environment through preventative maintenance, repairs, and software/hardware installations, upgrades, and backups. Conduct computer moves and provide high-level customer service while leveraging knowledgebases and reading technical fixes to improve uptime.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Graduate level

Key Responsibilities

  • •Classify and triage customer-reported problems using resolution systems and keywords, meeting timelines by case priority.
  • •Provide detailed daily incident documentation and keep customers and co-workers updated on incident status.
  • •Perform preventative maintenance, repairs, and ensure a compliant desktop environment for personal computers and related systems.
  • •Support uptime targets by properly classifying workstations and addressing workstation security/patching status.
  • •Perform installations, upgrades, and backups for software and hardware applications; troubleshoot software/hardware and network problems related to PCs.

Key Requirements

  • •Diploma in Computer Science.
  • •Fresh graduate encouraged to apply.
  • •Experience troubleshooting PC/Laptop hardware and peripherals.
  • •Ability to classify workstations by managed level, PC type, Windows patch level, and up-to-date anti-virus system.
  • •Knowledge of area-specific downloads and department procedures.
Education:Certification / Diploma in Computer Science
Skills:TroubleshootingTime managementCustomer serviceDocumentationProblem classification
Tech Stack:Active DirectoryWindowsAnti-virus

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
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Glassdoor: 3.7
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