Customer Service Delivery Specialist

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safety awareness","Attention to detail","Physical stamina","Communication"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling loading and unloading while keeping equipment and vehicles in safe, road-ready condition. Complete customer paperwork and add detailed notes in the customer tracking system. Maintain a clean driving record and drive safely while supporting an excellent customer experience. Work rotating off-days within assigned 7am–5pm or 11am–9pm shifts as part of a 4-day work week.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling loading and unloading while keeping equipment and vehicles in safe, road-ready condition. Complete customer paperwork and add detailed notes in the customer tracking system. Maintain a clean driving record and drive safely while supporting an excellent customer experience. Work rotating off-days within assigned 7am–5pm or 11am–9pm shifts as part of a 4-day work week.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers with training.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure safe driving.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including loading/unloading vehicles and detailing in indoor and outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Requires a valid driver’s license and must be at least 21 years of age.
  • •Must be able to obtain a Notary within the first 90 days of employment (sponsored by Carvana) and meet any state-specific DMV/title and registration access requirements.
Experience:2+ years
Skills:Customer serviceSafety awarenessAttention to detailPhysical staminaCommunication
Licenses:Valid driver’s licenseNotary
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn