Strategy and Operations Manager - US Governance & Experience - TikTok Shop

TikTok
Seattle
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsSkills: ["Communication","Analytical thinking","Frameworking","Adaptability"]

Drive US e-commerce strategy for TikTok Shop’s Governance and Experience team, partnering closely with stakeholders from new business opportunity exploration to key metrics setup. Lead independent industry research across merchant/product governance, user experience, and logistics support, translating best practices into actionable recommendations. Use analytics tools to generate critical insights, align cross-functionally on goals and execution, and support strategic partnerships and initiatives.

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FursaFursa
TikTok
TikTok
1 month ago

Strategy and Operations Manager - US Governance & Experience - TikTok Shop

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive US e-commerce strategy for TikTok Shop’s Governance and Experience team, partnering closely with stakeholders from new business opportunity exploration to key metrics setup. Lead independent industry research across merchant/product governance, user experience, and logistics support, translating best practices into actionable recommendations. Use analytics tools to generate critical insights, align cross-functionally on goals and execution, and support strategic partnerships and initiatives.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own US e-commerce business strategy, contributing to business development and key metrics analysis.
  • •Conduct industry research across merchant/product governance, user experience improvement, logistics support, and related areas.
  • •Refine and summarize industry best practices into specific implementation solutions and recommendations.
  • •Use analytics tools to generate critical business insights for cross-functional alignment on goals and execution.
  • •Help build strategic partnerships and drive initiatives forward.

Key Requirements

  • •2+ years professional experience in strategy or strategy operations with knowledge of e-commerce, marketplace businesses, consumables, or technology.
  • •Ability to independently conduct in-depth research and analytics projects.
  • •Outstanding framework and logic with strong data sensitivity.
  • •Good communication skills and ability to adapt in a fast-paced environment.
  • •Preferred: experience in management consulting or business strategy and SQL-related experience.
Experience:2+ yearsE-commerceMarketplaceTechnologyConsumables
Skills:CommunicationAnalytical thinkingFrameworkingAdaptability
Tech Stack:SQL

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn