Customer Success & Strategic Growth Manager (Perth, WA, AU, 6000)

Epiroc
Perth
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Strategic planning"]

Strengthen Epiroc’s position with key customers, EPC/EPCM contractors, and engineering consultancies by engaging early in mining project study and specification phases. Use deep sector relationships and lifecycle expertise to influence technical specifications, guide account teams with market and portfolio insights, and align internal Sales, Capital, Parts & Services, RDT, Automation, Digital Solutions, and Engineering stakeholders to convert early engagement into sustainable growth.

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Epiroc
Epiroc
10 hours ago

Customer Success & Strategic Growth Manager (Perth, WA, AU, 6000)

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Last checked: 10 hours agoStatus: Live

Job Summary

Strengthen Epiroc’s position with key customers, EPC/EPCM contractors, and engineering consultancies by engaging early in mining project study and specification phases. Use deep sector relationships and lifecycle expertise to influence technical specifications, guide account teams with market and portfolio insights, and align internal Sales, Capital, Parts & Services, RDT, Automation, Digital Solutions, and Engineering stakeholders to convert early engagement into sustainable growth.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain senior-level partnerships with key customers, EPC/EPCM contractors, engineering consultants, and project decision makers.
  • •Engage at the earliest stages of project development (study, feasibility, design) to anticipate requirements and influence solution direction.
  • •Identify priority projects for early engagement and shape favourable technical specification outcomes through industry expertise.
  • •Interpret market trends, competitor activity, and customer investment strategies to provide forward-looking insights and assess strategic fit.
  • •Act as a senior advisor across Sales, Capital, Parts & Services, RDT, Automation, Digital Solutions, Engineering, and Product teams to drive alignment and execution.

Pay and Benefits

Perks:Parental LeaveLong ServiceIncome ProtectionLearning Budget

Key Requirements

  • •10–20+ years of experience in mining, OEM, engineering, technology, capital equipment, or related industrial sectors.
  • •Deep, practical understanding of mining project lifecycles, study phases, EPC/EPCM models, and customer decision-making frameworks.
  • •Established reputation as a trusted industry expert with strong professional networks and credibility.
  • •Proven track record influencing complex, high-value projects and engaging senior executive-level stakeholders.
  • •Strong commercial acumen and ability to interpret market and technology trends into strategic business outcomes.
Experience:MiningOEMCapital equipment
Skills:CommunicationNegotiationStrategic planning

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn