Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Client relationship skills","Problem-solving","Sales and service","Leadership","Time management","Integrity","Teamwork","Organizational skills","Compliance","Cash handling","Sound judgment"]

Lead Teller provides trusted client service in an in-person branch by resolving complex teller and client servicing issues and coaching tellers to improve the customer experience. You manage day-to-day teller line operations including scheduling, cash drawer balancing, and ensuring compliance with regulatory, security, and internal audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to bankers for deeper conversations.

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FursaFursa
KeyCorp
KeyCorp
4 hours ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead Teller provides trusted client service in an in-person branch by resolving complex teller and client servicing issues and coaching tellers to improve the customer experience. You manage day-to-day teller line operations including scheduling, cash drawer balancing, and ensuring compliance with regulatory, security, and internal audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to bankers for deeper conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve more complex client servicing issues as a primary troubleshooter.
  • •Coach tellers to ensure accurate and efficient teller functions, scheduling, and effective teller-line operations in an in-person branch setting.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a banker for deeper discussions.
  • •Balance cash drawer, follow compliance/audit/security procedures, and ensure branch operational and regulatory standards are met.
  • •Assist with onboarding and training new tellers; support Saturday work and other assigned duties.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of demonstrated superior client relationship skills (required).
  • •Minimum 3 years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks (required).
Experience:3+ yearsBankingCustomer serviceCash handling
Education:High School
Skills:Customer serviceClient relationship skillsProblem-solvingSales and serviceLeadershipTime managementIntegrityTeamworkOrganizational skillsComplianceCash handlingSound judgment
Licenses:Notary License
Tech Stack:WindowsCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn