Operations Executive - SoftPOS

Qlub
Dubai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsSkills: ["Ownership","Proactive","Highly organized","Problem-solving","Relationship building"]

Own end-to-end SoftPOS performance for restaurant partners: track go-live performance, monitor adoption and transaction usage, identify risks, and drive steady-state engagement. Lead onboarding support and staff training, troubleshoot on-ground device issues, and coordinate with Onboarding, Customer Support, and Tech to resolve partner-reported problems quickly. Maintain weekly internal metrics and monthly vendor reports, and use insights to help the Strategy team plan partner reviews and improve outcomes.

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FursaFursa
Qlub
Qlub
3 days ago

Operations Executive - SoftPOS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end SoftPOS performance for restaurant partners: track go-live performance, monitor adoption and transaction usage, identify risks, and drive steady-state engagement. Lead onboarding support and staff training, troubleshoot on-ground device issues, and coordinate with Onboarding, Customer Support, and Tech to resolve partner-reported problems quickly. Maintain weekly internal metrics and monthly vendor reports, and use insights to help the Strategy team plan partner reviews and improve outcomes.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end performance tracking for restaurant partners on Qlub’s Smart Integrated Terminal (SoftPOS), from go-live through steady-state usage.
  • •Drive adoption and engagement for newly onboarded SoftPOS partners and maintain a target adoption rate across assigned accounts.
  • •Maintain weekly internal performance reports and monthly reports for the restaurant vendor, tracking SoftPOS metrics and surfacing trends.
  • •Monitor and manage performance of existing SoftPOS outlets, proactively identifying opportunities to improve adoption and on-ground support.
  • •Train restaurant staff, troubleshoot device issues, and coordinate with Onboarding, Customer Support, and Tech teams to resolve SoftPOS issues quickly.

Key Requirements

  • •1-3 years of experience in account support, onboarding, training, or F&B/tech operations.
  • •A valid driving license and access to a car are required.
  • •Strong communication and presentation skills to engage restaurant staff and occasionally decision-makers.
  • •Analytical, detail-oriented approach to work with performance data and build reports.
  • •Fluency in English is a must, with proficiency in digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets.
Experience:1-3 years
Skills:OwnershipProactiveHighly organizedProblem-solvingRelationship building
Languages:EnglishArabic
Tech Stack:CRM systemsGoogle WorkspaceExcelGoogle SheetsTableauBigQuerySQL

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
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