Senior Manager, Pricing Strategy & Analytics

Freshworks
San Mateo
Workplace: HybridFull timeUSD 203,000 - 251,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Executive presentation","Cross-functional influence","Root cause analysis","Strategic thinking"]

Own the analytical foundation behind pricing, packaging, and monetization decisions across a global B2B SaaS portfolio. Partner with Pricing leadership and cross-functional teams to define KPIs and trusted metrics, validate data across CRM/CPQ/billing and usage systems, and deliver executive dashboards and recurring analyses. Translate customer behavior, discounting, and competitive insights into clear recommendations and financial business cases for revenue performance.

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Freshworks
Freshworks
1 day ago

Senior Manager, Pricing Strategy & Analytics

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the analytical foundation behind pricing, packaging, and monetization decisions across a global B2B SaaS portfolio. Partner with Pricing leadership and cross-functional teams to define KPIs and trusted metrics, validate data across CRM/CPQ/billing and usage systems, and deliver executive dashboards and recurring analyses. Translate customer behavior, discounting, and competitive insights into clear recommendations and financial business cases for revenue performance.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Partner with Pricing leadership to deliver data-driven recommendations for pricing, packaging, and monetization initiatives across the global SaaS portfolio.
  • •Define and evolve pricing KPIs and executive business health metrics that measure pricing effectiveness and revenue performance.
  • •Build and validate the analytical foundation by integrating data across CRM, CPQ, billing, product usage, and other business systems.
  • •Investigate data quality issues, perform root cause analysis, and establish trusted metric definitions across systems.
  • •Develop executive dashboards and recurring ad hoc analyses for pricing decisions, deal reviews, QBRs, annual planning, and executive presentations.

Pay and Benefits

Salary: USD 203,000 - 251,000 annually
Perks:DentalMedicalVisionDisabilityLife InsuranceCommuter BenefitsWellness StipendParental LeaveAdoption Leave

Key Requirements

  • •7+ years of experience in pricing strategy, pricing analytics, business intelligence, strategic finance, monetization, or commercial analysis in a B2B SaaS company.
  • •Experience supporting enterprise SaaS businesses with multiple products, customer segments, geographies, and currencies.
  • •Strong understanding of SaaS monetization models (seat-based, consumption-based, hybrid, and outcome-based).
  • •Advanced SQL skills plus experience with Tableau, Power BI, or similar visualization platforms.
  • •Experience building executive dashboards, defining business metrics, and validating metrics across multiple systems with root cause analysis.
Experience:7+ yearsB2B SaaSEnterprise SaaS
Education:Bachelor's
Skills:CommunicationExecutive presentationCross-functional influenceRoot cause analysisStrategic thinking
Languages:English
Tech Stack:SQLTableauPower BICRMCPQBilling

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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