Consultant Technique Servicenow CSM (F/H) (Bezons, FR)

Atos
France
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: bachelorsSkills: ["Adaptability","Teamwork","Communication","Multitasking","Customer service"]

Consultant technique ServiceNow with CSM expertise to configure and develop ITSM solutions, participate in workshops with clients, support backlog construction, and contribute to Agile project activities. You’ll work on client projects in an international environment, perform requirements gathering, technical and functional recommendations, and assist in the integration of ServiceNow solutions under supervision.

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Atos
Atos
6 months ago

Consultant Technique Servicenow CSM (F/H) (Bezons, FR)

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Job Summary

Consultant technique ServiceNow with CSM expertise to configure and develop ITSM solutions, participate in workshops with clients, support backlog construction, and contribute to Agile project activities. You’ll work on client projects in an international environment, perform requirements gathering, technical and functional recommendations, and assist in the integration of ServiceNow solutions under supervision.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Paramétrage et développement : Configurer le module CSM de ServiceNow pour répondre aux enjeux de nos clients, en développant des solutions ITSM adaptées
  • •Analyse et optimisation : Participer à l’analyse et à l’optimisation des processus client, en support de consultants seniors et architectes
  • •Ateliers et conception : Participer à des ateliers/réunions avec les clients pour recueillir et formaliser leurs besoins fonctionnels, rédiger des spécifications techniques et des user stories et proposer des préconisations techniques et fonctionnelles, construction et suivi du backlog
  • •Gestion Agile: Contribuer aux Sprint plannings et Sprint reviews, effectuer les paramétrages techniques, les développements, les tests techniques et fonctionnels, et accompagner la mise en production
  • •Déplacements ponctuels sur les sites clients nécessaires pour les projets

Key Requirements

  • •Formation supérieure de type école d’ingénieur ou équivalent universitaire.
  • •Expérience significative d’au moins 2 ans sur ServiceNow CSM ou 4 ans dans l’ITSM.
  • •Bonnes compétences en JavaScript et/ou Angular.js.
Experience:ITSMServiceNowCSM
Education:Bachelor's
Skills:AdaptabilityTeamworkCommunicationMultitaskingCustomer service
Certifications:CSACIS-ITSMITILv4
Tech Stack:JavaScriptAngular.js

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn