Provider Enrollment Operations Supervisor

General Dynamics
United States
Workplace: HybridFull timeUSD 51,000 - 69,000Function: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Teamwork","Performance feedback","Operational reporting"]

Supervise and coach a team of service desk/help desk agents supporting New Mexico BMS Provider Enrollment activities at the Bossier City facility. Lead day-to-day operations, provide performance-based feedback, and ensure quality by monitoring service metrics against Client Service Level Agreements. Support operational administration and participate in HR activities including interviewing, hiring, performance management, and off-boarding.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
4 days ago

Provider Enrollment Operations Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Supervise and coach a team of service desk/help desk agents supporting New Mexico BMS Provider Enrollment activities at the Bossier City facility. Lead day-to-day operations, provide performance-based feedback, and ensure quality by monitoring service metrics against Client Service Level Agreements. Support operational administration and participate in HR activities including interviewing, hiring, performance management, and off-boarding.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise a team of service desk agents using designated systems and proven coaching methods.
  • •Provide feedback and coaching to improve agent and team performance.
  • •Supervise agents to meet operational goals while ensuring customer satisfaction.
  • •Monitor and evaluate team metrics to ensure compliance with Client Service Level Agreements.
  • •Provide administrative support and participate in HR activities including interviewing, hiring, performance management, and off-boarding.

Pay and Benefits

Salary: USD 51,000 - 69,000
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree in Business Administration, Healthcare Administration, Information Systems, Data Analytics, or a related field (or equivalent education/experience).
  • •Minimum 5 years of supervisory or team lead experience in healthcare operations, provider enrollment, claims, customer service, or a related operational environment.
  • •Demonstrated experience managing performance metrics and service level agreements.
  • •Advanced proficiency with Microsoft Excel.
  • •Louisiana residency and living within a reasonable commutable distance (approximately 60 miles) of the Bossier City facility.
Experience:5+ yearsHealthcare operationsProvider enrollmentClaimsCustomer serviceMedicaid
Education:Bachelor's in Business Administration, Healthcare Administration, Information Systems, Data Analytics (or related field)
Skills:LeadershipCoachingTeamworkPerformance feedbackOperational reporting
Tech Stack:Microsoft ExcelSalesforceServiceNowPower BITableau

Eligibility

Work Authorization:Sponsorship available.

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn