Senior Customer Success Manager (German speaking)

Luma
Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-10 yearsSkills: ["Commercial mindset","Data-driven decision-making","Stakeholder management","Proactive ownership","Comfort in ambiguous environments"]

Own a portfolio of strategic enterprise accounts and drive long-term expansion by increasing platform usage and adoption across EMEA. Help shape the early post-sales motion in a fast-moving environment by using usage data to spot trends and guide account planning. Build relationships across technical, operational, and executive stakeholders, partner with product and engineering to unlock new use cases, and contribute to renewals.

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FursaFursa
Luma
Luma
2 weeks ago

Senior Customer Success Manager (German speaking)

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Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise accounts and drive long-term expansion by increasing platform usage and adoption across EMEA. Help shape the early post-sales motion in a fast-moving environment by using usage data to spot trends and guide account planning. Build relationships across technical, operational, and executive stakeholders, partner with product and engineering to unlock new use cases, and contribute to renewals.
Location: Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
  • •Find and execute opportunities to grow usage across teams, geographies, and use cases.
  • •Build multi-threaded relationships across technical, operational, and executive stakeholders.
  • •Interpret usage data to spot trends, spikes, and drop-offs, then turn insights into proactive growth strategies.
  • •Partner with product and engineering to unlock new use cases and clear adoption blockers, including account planning and expansion/commercial conversations.

Key Requirements

  • •5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
  • •Proven track record driving expansion and growth in large, complex enterprise accounts.
  • •Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
  • •Ability to navigate and influence stakeholders across large organizations.
  • •Proactive ownership and comfort in fast-moving, ambiguous environments.
Experience:5-10 yearsSaaSAIEnterprise tech
Skills:Commercial mindsetData-driven decision-makingStakeholder managementProactive ownershipComfort in ambiguous environments
Languages:German
Tech Stack:DashboardsUsage metrics

Company Brief

Luma
Develops AI-powered tools for capturing, editing, and rendering high-quality 3D scenes from photos and videos, enabling creators to generate photorealistic 3D assets and spatial experiences.
Industry: AR/VR & Spatial Computing
Website