Policy Quality and Enforcement Team Lead- Thailand

TikTok
Bangkok
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Logical thinking","Risk management","Operations management"]

Lead a quality team responsible for policy enforcement excellence across multiple workflows. Manage quality performance, drive continuous improvement, and align internal and external stakeholders on quality expectations. Oversee daily operations, ensure delivery and quality targets are met, and proactively mitigate operational quality risks. Build team capabilities through talent development, shift scheduling, and continuous process optimization, while upholding the highest standards in a fast-paced environment.

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FursaFursa
TikTok
TikTok
1 month ago

Policy Quality and Enforcement Team Lead- Thailand

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a quality team responsible for policy enforcement excellence across multiple workflows. Manage quality performance, drive continuous improvement, and align internal and external stakeholders on quality expectations. Oversee daily operations, ensure delivery and quality targets are met, and proactively mitigate operational quality risks. Build team capabilities through talent development, shift scheduling, and continuous process optimization, while upholding the highest standards in a fast-paced environment.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Manage quality performance across multiple workflows and ensure efficiency and quality targets are consistently met.
  • •Lead internal and external stakeholder communication to align quality expectations and coordinate cross-functional workflows.
  • •Oversee daily operations of the quality team, ensuring adherence to quality goals, delivery standards, and operational priorities.
  • •Identify potential quality risks, assess their impact on workflows, and implement mitigation strategies to ensure stable delivery.
  • •Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.

Key Requirements

  • •Bachelor's degree or above with at least 2 years of team management experience.
  • •Deep understanding of labeling/annotation policies and guidelines, with strong content analysis, data analysis, and reporting skills.
  • •Outstanding English communication skills and strong logical thinking to assess business requirements and prioritize tasks effectively.
  • •Demonstrated leadership and operations management capabilities, including familiarity with content quality assurance tools and management systems.
  • •Preferred: experience in cross-market team management or global project implementation.
Experience:2+ years
Education:Bachelor's
Skills:LeadershipCommunicationLogical thinkingRisk managementOperations management
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn