Sr. Staff Customer Trust Manager

Sonar Source
Austin
Workplace: OnsiteFull timeFunction: CybersecuritySkills: ["Communication","Organizational skills","Executive presence","Contract review","Customer obsession"]

Own Security Governance and Customer Trust within the Information Security risk management program, partnering closely with Engineering, Product, Legal, and Go-to-Market to translate complex security requirements into clear customer-facing guidance. Manage trust center processes and trust systems accuracy, review and redline customer contracts (MSAs/DPAs) for security clauses, and support incident response when needed. Use LLMs to automate governance tasks and refine security prompt workflows.

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FursaFursa
Sonar Source
Sonar Source
2 days ago

Sr. Staff Customer Trust Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own Security Governance and Customer Trust within the Information Security risk management program, partnering closely with Engineering, Product, Legal, and Go-to-Market to translate complex security requirements into clear customer-facing guidance. Manage trust center processes and trust systems accuracy, review and redline customer contracts (MSAs/DPAs) for security clauses, and support incident response when needed. Use LLMs to automate governance tasks and refine security prompt workflows.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Lead Security Governance and Customer Trust domains of the security risk management program based in Austin.
  • •Manage security and technical question workflows from customers and internal users, and enhance and maintain the Trust Center as a go-to resource.
  • •Review customer contracts (MSAs and DPAs) and provide security-clause feedback, redlining, and negotiation support with Legal and Sales.
  • •Maintain customer trust systems accuracy and support a federated security approach across Sonar.
  • •Develop and refine AI prompt workflows using LLMs to automate governance tasks and keep security information current.

Pay and Benefits

Perks:Paid Leave401kParking

Key Requirements

  • •Bring deep multi-domain InfoSec expertise across areas such as GRC, Cloud Security, IAM, and Application Security.
  • •Be familiar with key compliance frameworks customers care about, including SOC 2, ISO 27001, and GDPR.
  • •Have solid contract and legal acumen, reviewing/redlining security clauses and technical language in customer contracts (including MSAs and DPAs).
  • •Partner effectively with Engineering and communicate complex security requirements in clear, business-friendly terms to non-technical peers.
  • •Use AI tools (including LLMs) to build complex prompts and automate repetitive governance tasks.
Experience:Information securityGRCCloud securityIAMApplication security
Skills:CommunicationOrganizational skillsExecutive presenceContract reviewCustomer obsession
Tech Stack:LLMsAI toolsClaude CodeCodexCursorGitHub CopilotGeminiDevinSOC 2ISO 27001GDPRSonarQubeSonarSweep

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn