Vice President - Client Success

Al Ghurair
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 20+ yearsEducation: bachelorsSkills: ["Leadership","Service delivery management","Client relationship management","Financial/commercial management","Problem-solving"]

Lead client success and service delivery excellence for major FM soft-services projects across UAE locations. Own client relationship management, contractual compliance, HSE execution, operational governance, and financial/commercial performance (budgets, P&L, cost optimization). Drive business development to secure new clients and expand existing accounts, while directing project planning, mobilization, SOP development, and continuous improvement for cleaning, housekeeping, pest control, and related services.

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FursaFursa
Al Ghurair
Al Ghurair
13 hours ago

Vice President - Client Success

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Job Summary

Lead client success and service delivery excellence for major FM soft-services projects across UAE locations. Own client relationship management, contractual compliance, HSE execution, operational governance, and financial/commercial performance (budgets, P&L, cost optimization). Drive business development to secure new clients and expand existing accounts, while directing project planning, mobilization, SOP development, and continuous improvement for cleaning, housekeeping, pest control, and related services.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Provide service delivery excellence for major client FM soft-services projects while meeting contractual, operational, HSE, financial, and compliance standards.
  • •Lead and manage soft services operations (cleaning, housekeeping, pest control, facade cleaning, and related support services) across all client locations.
  • •Drive client relationship management and commercial performance, ensuring budgets, P&L tracking, and timely payment collections.
  • •Develop and implement business development and marketing/commercial strategies to qualify, convert, and grow accounts in the UAE FM sector.
  • •Oversee project planning and governance (mobilization, staffing/resource allocation, SOP development, and continuous improvement/cost-saving practices).

Key Requirements

  • •Bachelor’s degree in Engineering/Building Maintenance/Facilities Management or a related discipline.
  • •20+ years of experience in leading FM industry responsibilities in UAE with similar scope.
  • •Experience setting up and developing an FM services company in the region.
  • •Demonstrated leadership managing soft services projects and operations across multiple client locations.
  • •Ability to lead acquisition and achievement of professional accreditation and memberships for relevant disciplines.
Experience:20+ yearsFacilities managementFM servicesUAESoft servicesWorkplace services
Education:Bachelor's in Engineering / Building Maintenance / Facilities Management (or related discipline)
Skills:LeadershipService delivery managementClient relationship managementFinancial/commercial managementProblem-solving

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn