Collections Operations Specialist

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Time management","Attention to detail"]

Join Sutherland as a Collections Operations Specialist in Jamaica, focusing on collecting payments from past-due accounts in mortgage or credit card portfolios. You’ll handle inbound/outbound communications, negotiate payments, and document reasons for delinquency while using Zendesk, Asana, and Google Drive. The role supports a fast-paced, customer-service driven environment within a Banking & Financial Services context.

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FursaFursa
Sutherland
Sutherland
2 months ago

Collections Operations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Join Sutherland as a Collections Operations Specialist in Jamaica, focusing on collecting payments from past-due accounts in mortgage or credit card portfolios. You’ll handle inbound/outbound communications, negotiate payments, and document reasons for delinquency while using Zendesk, Asana, and Google Drive. The role supports a fast-paced, customer-service driven environment within a Banking & Financial Services context.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Collect payments on past-due accounts.
  • •Contact DQ customers daily via SMS, Email, and outbound calls.
  • •Ability to negotiate with the customer to make a payment.
  • •Collect data on the reason why they went DQ.
  • •Able to use tools such as Zendesk, Asana, Google Drive, and email.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMeal AllowanceShuttle Services

Key Requirements

  • •2-3 years of collections and recovery experience (Mortgage or Credit Cards)
  • •Experience in financial services or related industries (mortgage experience preferred)
  • •Excellent communication, collaboration, and problem-solving skills
  • •Proficiency, speed, and accuracy in written communication in English
  • •Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break) and ability to pass background checks
Experience:2-3 yearsFinancial servicesMortgageCredit cards
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizationTime managementAttention to detail
Languages:English
Tech Stack:ZendeskAsanaGoogle Drive

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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