Collections Operations Specialist
Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Time management","Attention to detail"]Join Sutherland as a Collections Operations Specialist in Jamaica, focusing on collecting payments from past-due accounts in mortgage or credit card portfolios. You’ll handle inbound/outbound communications, negotiate payments, and document reasons for delinquency while using Zendesk, Asana, and Google Drive. The role supports a fast-paced, customer-service driven environment within a Banking & Financial Services context.
