Lead, Technical Account Management (SMB Merchants)

Affirm
United States, Canada
Workplace: RemoteFull timeUSD 165,000 - 225,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Coaching","Mentorship","Relationship building","Communication","Cross-functional advocacy"]

Lead a team of Technical Account Managers supporting SMB merchants post-sale. Guide TAMs through best-practice technical solutions as they advise merchant developers and product teams from initial integration through expansion and scale. Partner closely with Client Success to improve time-to-market and adoption of Affirm’s product suite. Own team OKRs, forecast and recruit TAM capacity, and serve as an escalation point and technical expert for integration, troubleshooting, and optimization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Affirm
Affirm
1 day ago

Lead, Technical Account Management (SMB Merchants)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team of Technical Account Managers supporting SMB merchants post-sale. Guide TAMs through best-practice technical solutions as they advise merchant developers and product teams from initial integration through expansion and scale. Partner closely with Client Success to improve time-to-market and adoption of Affirm’s product suite. Own team OKRs, forecast and recruit TAM capacity, and serve as an escalation point and technical expert for integration, troubleshooting, and optimization.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
  • •Guide merchants and their developers from initial product integration through expansion and scale using technical strategies and product optimizations.
  • •Establish and track team OKRs and goals, creating proactive action plans when needed.
  • •Forecast TAM demand and recruit as necessary to support growth.
  • •Evaluate new hires’ technical capabilities, handle escalations, and provide guidance on integration solutions, troubleshooting, and optimization opportunities.

Pay and Benefits

Salary: USD 165,000 - 225,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityPaid Leave

Key Requirements

  • •At least five years in a b2b customer-facing technical role, plus three years as a people manager.
  • •Strong technical background in web development technologies and REST APIs.
  • •Computer science degree or professional engineering experience.
  • •Experience evaluating new hires on technical capabilities and handling escalations.
  • •Effective relationship building and strong communication with engineering customers and internal teams.
Experience:5+ yearsB2bE-commerceRetailMerchants
Education:Bachelor's in related field
Skills:CoachingMentorshipRelationship buildingCommunicationCross-functional advocacy
Tech Stack:REST APIs

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn