Associate Application Support Consultant

Provide professional IT and business application support as the first point of contact for customers. Resolve and progress support cases end-to-end by partnering with colleagues and R&D, investigating and documenting application defects, handling escalations, and keeping customers updated. Ensure compliance with information/security requirements, procedures, and ISO standards, while identifying service improvement opportunities, potential chargeable activities, and process enhancements to improve the customer experience.