Block

1 day ago

Manager, SMB Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of 8–10 SMB Account Managers to drive growth and retention across Square’s SMB merchant portfolio. Own upsell, retention, and customer satisfaction outcomes through pipeline management, coaching, and structured deal reviews. Foster a data-driven culture, set performance expectations via 1:1s and team cadences, and partner with Product, Operations, and Sales to surface merchant insights and resolve escalations, supporting Economic Empowerment.

Location: Sydney, Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and develop a team of 8–10 SMB Account Managers focused on growth and retention.
•Drive upsell, retention, and customer satisfaction outcomes through pipeline management and hands-on coaching.
•Set clear performance expectations using structured 1:1s, deal reviews, and regular team cadences.
•Partner with Product, Operations, and Sales to surface merchant insights and improve customer experience.
•Serve as a senior escalation point and support leadership in executing team OKRs and program improvements.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkRetirement SavingsFamily Planning

Key Requirements

•8+ years of experience in Account Management, Sales, Business Development, or Marketing.
•3–5 years of direct people management experience in a quota-carrying, performance-driven environment.
•Demonstrated ability to consistently exceed revenue and retention goals.
•Experience working with SMB or Mid-Market businesses.
•Strong coaching and cross-functional collaboration skills, with excellent written and verbal communication.

Experience:8+ yearsSMBMid-Market

Skills:CoachingCommunicationCross-functional collaborationData-driven decision-makingAccountability

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

1 day ago

Manager, SMB Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and develop a team of 8–10 SMB Account Managers focused on growth and retention.
•Drive upsell, retention, and customer satisfaction outcomes through pipeline management and hands-on coaching.
•Set clear performance expectations using structured 1:1s, deal reviews, and regular team cadences.
•Partner with Product, Operations, and Sales to surface merchant insights and improve customer experience.
•Serve as a senior escalation point and support leadership in executing team OKRs and program improvements.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkRetirement SavingsFamily Planning

Key Requirements

•8+ years of experience in Account Management, Sales, Business Development, or Marketing.
•3–5 years of direct people management experience in a quota-carrying, performance-driven environment.
•Demonstrated ability to consistently exceed revenue and retention goals.
•Experience working with SMB or Mid-Market businesses.
•Strong coaching and cross-functional collaboration skills, with excellent written and verbal communication.

Experience:8+ yearsSMBMid-Market

Skills:CoachingCommunicationCross-functional collaborationData-driven decision-makingAccountability

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn