Salesforce

2 months ago

Slack Proactive Monitoring Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Operate at the intersection of platform engineering, site reliability, and customer success to monitor Slack Enterprise Grid health, proactively detect anomalies, triage incidents, and drive rapid remediation across large SaaS deployments.

Location: Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation.
•Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues.
•Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces.
•Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs.
•Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams.

Pay and Benefits

Salary: USD 75,000 - 113,500 annually

Perks:Health InsuranceDentalVision401kEquityParental LeaveLife InsuranceDisability Insurance

Key Requirements

•2+ years of experience in technical support, site reliability engineering, or a related operations role.
•Hands-on experience with observability and monitoring tools (e.g., Grafana, Splunk, Datadog, PagerDuty, or equivalent).
•Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes.
•Proficiency in reading and analyzing logs, metrics, and traces.
•Excellent written and verbal communication skills; ability to clearly convey technical findings to both technical and non-technical audiences.

Experience:2+ yearsSaaSEnterprise SoftwareIT Operations

Skills:CommunicationCollaborationProblem-solvingCustomer-serviceWriting

Certifications:ITILSRE

Tech Stack:GrafanaSplunkDatadogPagerDutySlack APIBoltPythonJavaScriptBashSlack Workflows

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 months ago

Slack Proactive Monitoring Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation.
•Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues.
•Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces.
•Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs.
•Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams.

Pay and Benefits

Salary: USD 75,000 - 113,500 annually

Perks:Health InsuranceDentalVision401kEquityParental LeaveLife InsuranceDisability Insurance

Key Requirements

•2+ years of experience in technical support, site reliability engineering, or a related operations role.
•Hands-on experience with observability and monitoring tools (e.g., Grafana, Splunk, Datadog, PagerDuty, or equivalent).
•Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes.
•Proficiency in reading and analyzing logs, metrics, and traces.
•Excellent written and verbal communication skills; ability to clearly convey technical findings to both technical and non-technical audiences.

Experience:2+ yearsSaaSEnterprise SoftwareIT Operations

Skills:CommunicationCollaborationProblem-solvingCustomer-serviceWriting

Certifications:ITILSRE

Tech Stack:GrafanaSplunkDatadogPagerDutySlack APIBoltPythonJavaScriptBashSlack Workflows

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor