Consultant Specialist

HSBC
Xi'an
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Calm under pressure","Incident triage","Clear communication","Disciplined communication","Cross-team coordination"]

Manage production incidents and maintain operational stability by monitoring alerts/dashboards, triaging issues, and executing recovery actions such as workarounds, rollbacks, and service restarts. Drive problem management through RCA, tracking fixes to completion, and spotting recurring patterns. Support releases and change windows with operational risk review and early-life monitoring, while ensuring privileged access, evidence capture, and complete audit records.

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FursaFursa
HSBC
HSBC
23 hours ago

Consultant Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Manage production incidents and maintain operational stability by monitoring alerts/dashboards, triaging issues, and executing recovery actions such as workarounds, rollbacks, and service restarts. Drive problem management through RCA, tracking fixes to completion, and spotting recurring patterns. Support releases and change windows with operational risk review and early-life monitoring, while ensuring privileged access, evidence capture, and complete audit records.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Monitor alerts/dashboards and respond to production incidents, including triaging by scope, severity, impacted users, dependencies, and recent changes.
  • •Execute incident recovery actions such as workarounds, rollbacks, restarts, and clearing stuck queues/batches while coordinating with engineering, L3, infrastructure, DBAs, and vendors.
  • •Perform problem management by driving or contributing to RCA, raising and tracking problem tickets, and confirming fixes resolved the underlying issue.
  • •Maintain production hygiene and operational readiness through runbooks/KB articles and by improving monitoring/alerting to reduce noise and catch issues earlier.
  • •Support change and releases by coordinating change windows, validating deployment readiness, verifying releases, ensuring backout plans, and performing early-life production monitoring.

Key Requirements

  • •Strong incident triage mindset with the ability to stay calm under pressure, including during on-call or 24x7 support.
  • •Strong SQL programming skills.
  • •Understanding of application architecture, integrations, and data flows.
  • •Hands-on experience using logs and monitoring/alerting tools and working with batch/queue operations.
  • •Knowledge of ITIL incident/problem/change practices and disciplined, clear communication during major incidents.
Skills:Calm under pressureIncident triageClear communicationDisciplined communicationCross-team coordination
Tech Stack:SQLITILLogsMonitoringAlertsDashboardsBatch/queue operationsRCA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn