Team Lead, Customer Success

Dandy
EU
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Leadership","Coaching","Communication","Collaboration","Problem-solving"]

Lead and coach a team of frontline Trainers to ensure a seamless onboarding experience for new customers. Own performance through regular 1:1s, KPI reviews, QA auditing, and continuous improvement of training enablement. Optimize onboarding operations by managing schedules, improving SOPs, resolving tooling issues across systems like Salesforce and Zendesk, and acting as an escalation point for complex customer needs. Travel up to 20% to support in-practice learning.

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Dandy
Dandy
1 month ago

Team Lead, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and coach a team of frontline Trainers to ensure a seamless onboarding experience for new customers. Own performance through regular 1:1s, KPI reviews, QA auditing, and continuous improvement of training enablement. Optimize onboarding operations by managing schedules, improving SOPs, resolving tooling issues across systems like Salesforce and Zendesk, and acting as an escalation point for complex customer needs. Travel up to 20% to support in-practice learning.
Location: EU
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Supervise and coach a team of Trainers delivering an exceptional onboarding experience for customers.
  • •Run regular 1:1s to review performance metrics (KPIs) and support professional growth.
  • •Build and implement a Quality Assurance (QA) strategy to audit performance and drive continuous improvement.
  • •Optimize onboarding operations by managing schedules, improving SOPs, and resolving recurring tooling issues (Salesforce, SFDC Scheduler, Zendesk, Portal).
  • •Analyze team and customer performance data, execute training strategies aligned to company goals, and escalate complex customer issues.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalParental LeavePaid Leave

Key Requirements

  • •3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
  • •2+ years of direct people management experience leading small teams as a titled manager.
  • •Proven ability to manage and develop a team, driving measurable performance improvements.
  • •Hands-on problem solver with a passion for customer success and operational efficiency.
  • •Strong communication and collaboration skills across teams in an ambiguous, high-velocity environment.
Experience:3+ years
Skills:LeadershipCoachingCommunicationCollaborationProblem-solving
Tech Stack:SalesforceSFDC SchedulerZendesk

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor