Dandy

3 days ago

Training Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of frontline Trainers to improve the onboarding experience for new customers. Coach and supervise trainers through regular 1:1s, KPI reviews, and professional development. Build a QA strategy to audit performance and drive continuous improvement, while optimizing schedules, SOPs, and training resources. Partner cross-functionally to resolve tooling issues (Salesforce, SFDC Scheduler, Zendesk, Portal) and act as an escalation point for complex customer onboarding needs, with up to 20% travel.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Supervise and coach a team of Trainers delivering an exceptional onboarding experience.
•Host regular 1:1s, review KPI performance metrics, and support trainers’ professional growth.
•Build and implement a Quality Assurance (QA) strategy to audit performance and drive continuous improvement.
•Manage team schedules (PTO and coverage) and optimize Standard Operating Procedures (SOPs) for efficiency and scalability.
•Resolve recurring tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal, and act as an escalation point for complex customer issues.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

•3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
•2+ years of direct people management experience as a titled manager, leading small teams.
•Proven ability to manage and develop a team, driving measurable performance improvements.
•Hands-on problem solver focused on customer success and operational efficiency.
•Strong communication and collaboration skills, with the ability to work effectively across teams.

Experience:3+ yearsStartupsConsultingTech

Skills:CoachingLeadershipData-drivenProblem-solvingCommunication

Tech Stack:SalesforceSFDC SchedulerZendeskPortal

Company Brief

Dandy

Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Dandy

3 days ago

Training Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Supervise and coach a team of Trainers delivering an exceptional onboarding experience.
•Host regular 1:1s, review KPI performance metrics, and support trainers’ professional growth.
•Build and implement a Quality Assurance (QA) strategy to audit performance and drive continuous improvement.
•Manage team schedules (PTO and coverage) and optimize Standard Operating Procedures (SOPs) for efficiency and scalability.
•Resolve recurring tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal, and act as an escalation point for complex customer issues.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

•3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
•2+ years of direct people management experience as a titled manager, leading small teams.
•Proven ability to manage and develop a team, driving measurable performance improvements.
•Hands-on problem solver focused on customer success and operational efficiency.
•Strong communication and collaboration skills, with the ability to work effectively across teams.

Experience:3+ yearsStartupsConsultingTech

Skills:CoachingLeadershipData-drivenProblem-solvingCommunication

Tech Stack:SalesforceSFDC SchedulerZendeskPortal

Company Brief

Dandy

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor