Box Office Supervisor- Punch Line Philly

Live Nation Entertainment
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Leadership","Customer service","Time management","Multitasking","Communication"]

Supervise daily and nightly Box Office operations for Punch Line Philly, including Will Call, guest lists, ticket sales and scanning. Lead and train box office staff, assist with cash handling and daily reconciliations, and help set staffing and performance goals. Ensure superior guest service and smooth communication across venue departments, maintain ticket inventory and customer databases, and support event setup, pricing initiatives, and troubleshooting (including ADA ticket needs).

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Box Office Supervisor- Punch Line Philly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Supervise daily and nightly Box Office operations for Punch Line Philly, including Will Call, guest lists, ticket sales and scanning. Lead and train box office staff, assist with cash handling and daily reconciliations, and help set staffing and performance goals. Ensure superior guest service and smooth communication across venue departments, maintain ticket inventory and customer databases, and support event setup, pricing initiatives, and troubleshooting (including ADA ticket needs).
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Organize and manage daily and nightly box office operations (Will Call, guest list, ticket sales, ticket scanning).
  • •Assist and support box office staff, including on-going staff training and participation in evaluations and hiring-related standards.
  • •Ensure correct cash handling and reconciliation of seller cash drawers, daily ticket sales accounting, and weekly cash deposits.
  • •Maintain ticketing inventory and secure ticketing environment controls, including pricing initiatives and accurate daily ticket counts.
  • •Support venue interactions and guest service, including communication with Ticketmaster and troubleshooting needs (e.g., ADA tickets, relocation).
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning Budget

Key Requirements

  • •Experience in box office or ticketing management.
  • •Ability to lead, manage, and provide customer service during fast-paced events.
  • •Experience with cash handling, including reconciliation and balancing seller cash drawers.
  • •Flexible schedule, including days/nights, weekends, and holidays.
  • •High school diploma (live environment operations and counterfeit cash handling experience are preferred).
Experience:Live eventsTicketing
Education:Bachelor's
Skills:LeadershipCustomer serviceTime managementMultitaskingCommunication
Tech Stack:Microsoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft ExcelInventory managementTicketing softwareTicketing computers

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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