Senior Technical Account Manager

Workday
Warsaw
Workplace: HybridFull timePLN 193,800 - 290,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Project management","Leadership","Stakeholder management","Presentation"]

Senior Technical Account Manager at Workday drives strategic, high-impact engagements with large enterprise customers, coordinating across Operations, Professional Services, Development, and Product Management. You’ll manage multiple strategic accounts, oversee critical cases, drive escalations, engage executive stakeholders, and ensure production reliability while advocating for customers and guiding continuous improvement in a fast-paced SaaS environment.

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FursaFursa
Workday
Workday
6 months ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 days agoStatus: Live

Job Summary

Senior Technical Account Manager at Workday drives strategic, high-impact engagements with large enterprise customers, coordinating across Operations, Professional Services, Development, and Product Management. You’ll manage multiple strategic accounts, oversee critical cases, drive escalations, engage executive stakeholders, and ensure production reliability while advocating for customers and guiding continuous improvement in a fast-paced SaaS environment.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a strategic group of implementing and production customers, coordinating multiple accounts and prioritizing business critical cases/events
  • •Act as liaison between Operations, Professional Services, Development, Product Management and Customers to ensure alignment and understanding
  • •Become an expert in Workday’s Architecture and leverage it on engagements as needed
  • •Demonstrate competency in Workday products: HCM, Payroll, Financials
  • •Travel occasionally up to 25% of the time and participate in the 24x7 program
Travel: Low travel

Pay and Benefits

Salary: PLN 193,800 - 290,600 annually

Key Requirements

  • •BS or MS in a Technical Degree (e.g. Computer Science, MIS) or equivalent technical work experience and acumen
  • •7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • •5+ years of experience implementing or managing a complex SaaS solution with large enterprise accounts
  • •Fluent spoken and written English
  • •Working knowledge of German, French or Spanish is a plus
Experience:7+ yearsEnterprise softwareSaaSB2B
Education:Bachelor's in Computer Science
Skills:CommunicationProject managementLeadershipStakeholder managementPresentation
Languages:EnglishGermanFrenchSpanish
Tech Stack:HCMPayrollFinancialsArchitecture

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn