Customer Advisor-1

Serve as the primary liaison between service customers and technicians, ensuring a transparent, trusted repair experience. Greet customers, manage incoming service calls, provide vehicle status updates, and create accurate repair orders with correct routing. Discuss recommended repairs, obtain approvals for Extended Service Policy claims, and handle service payments and cash management. Maintain EH&S compliance, follow safety standards and PPE requirements, and resolve customer concerns in a fast-paced environment.