CRM Support Analyst

Mozn
Riyadh
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Analytical thinking","Problem-solving","Communication","Ability to work independently","Collaboration"]

Support commercial operations by administering and optimizing Salesforce (Sales Cloud), ensuring accurate data via imports, cleansing, and deduplication, and monitoring adoption, usage, and performance. Serve as the primary Salesforce point of contact, translating business requirements into scalable solutions and building reports and dashboards for sales and executive visibility. Uphold Salesforce best practices, security standards, and data governance, including user documentation and onboarding training.

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FursaFursa
Mozn
Mozn
1 week ago

CRM Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 minutes agoStatus: Live

Job Summary

Support commercial operations by administering and optimizing Salesforce (Sales Cloud), ensuring accurate data via imports, cleansing, and deduplication, and monitoring adoption, usage, and performance. Serve as the primary Salesforce point of contact, translating business requirements into scalable solutions and building reports and dashboards for sales and executive visibility. Uphold Salesforce best practices, security standards, and data governance, including user documentation and onboarding training.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Manage and maintain Salesforce configuration including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types.
  • •Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability.
  • •Monitor Salesforce system usage, adoption, and performance and proactively identify improvement areas.
  • •Serve as the primary point of contact for Salesforce-related questions, issues, and enhancements.
  • •Translate business requirements into scalable Salesforce solutions and build reports and dashboards for sales performance and executive reporting.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •1-3 years of hands-on Salesforce experience (Sales Cloud).
  • •Salesforce Administrator Certification is required or in progress.
  • •Demonstrable experience driving user adoption of a system or platform.
  • •Strong understanding of system processes, data models, permissions, and access levels.
  • •Fluent in both written and spoken English and Arabic.
Skills:Analytical thinkingProblem-solvingCommunicationAbility to work independentlyCollaboration
Certifications:Salesforce Administrator CertificationAdvanced Salesforce certificationsAdvanced Administrator
Languages:EnglishArabic
Tech Stack:SalesforceSales CloudRevenue CloudReportsDashboards

Eligibility

Nationality:Saudi National

Company Brief

Mozn
Builds enterprise AI products and data platforms that help organizations automate decision-making, improve risk management, and extract insights from large datasets. The company focuses on applied machine learning for regulated and data-intensive industries.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
WebsiteLinkedIn