Desktop Support Engineer

HP
Mumbai, Hyderabad
Full timeFunction: IT Support & HelpdeskSkills: ["Customer satisfaction","Troubleshooting","Issue resolution","Proactive monitoring","Adherence to standards"]

Deliver tailored post-sales software services to local accounts, handling a range of support queries and resolving issues promptly to maintain high customer satisfaction. Use proactive monitoring to help prevent incidents, troubleshoot IT infrastructure problems, and adhere to established standards while supporting operational plans. Perform assigned tasks under supervision in an environment focused on reliable, responsive end-user and infrastructure support.

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FursaFursa
HP
HP
23 hours ago

Desktop Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Deliver tailored post-sales software services to local accounts, handling a range of support queries and resolving issues promptly to maintain high customer satisfaction. Use proactive monitoring to help prevent incidents, troubleshoot IT infrastructure problems, and adhere to established standards while supporting operational plans. Perform assigned tasks under supervision in an environment focused on reliable, responsive end-user and infrastructure support.
Location: Mumbai, Hyderabad
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Deliver tailored post-sales software services to local accounts.
  • •Respond to a range of queries and resolve issues promptly.
  • •Utilize proactive monitoring to help prevent issues.
  • •Troubleshoot IT infrastructure problems.
  • •Adhere to standards, support operational plans, and perform assigned tasks under supervision.

Key Requirements

  • •Deliver tailored post-sales software services to local accounts.
  • •Respond to queries and resolve issues promptly.
  • •Troubleshoot IT infrastructure problems.
  • •Use proactive monitoring to prevent issues.
  • •Adhere to applicable standards while performing assigned tasks under supervision.
Skills:Customer satisfactionTroubleshootingIssue resolutionProactive monitoringAdherence to standards

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn