Damiani

4 months ago

Customer Service Specialist - Arabic or Russian Speaking (Mendrisio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Customer Service Specialist at a luxury jeweller in Mendrisio, combining back-office after-sales duties with active field presence. You’ll handle pre- and post-sale support, assist during boutique events, and coordinate with logistics, production, quality, and commercial teams to ensure a seamless customer experience across international markets. Fluent in Arabic or Russian and English, with CRM and SAP exposure.

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage after-sales activities (repairs, returns, quality checks, spare parts)
•Provide direct support to boutiques, distributors and final customers in international markets
•Assist customers pre- and post-sale, ensuring a personalized high-level service
•Be present at events, trunk shows and client appointments to enhance the customer experience
•Coordinate with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient handling of requests

Travel: Low travel

Key Requirements

•2-4 years of experience in Customer Service, After-Sales, or Retail Support, preferably in luxury, jewelry, fashion or watchmaking
•Fluent in English plus Arabic or Russian (written and spoken)
•Willingness to travel for events and boutique support
•Excellent interpersonal and communication skills with a luxury-appropriate presence
•Strong organizational skills and attention to detail

Experience:2-4 yearsLuxuryJewelleryFashionWatchmaking

Skills:CommunicationCustomer serviceRelationship managementTeamworkStress management

Languages:EnglishArabicRussian

Tech Stack:SAPMicrosoft OfficeCRM

Company Brief

Damiani

Damiani is an Italian luxury jewelry house designing, manufacturing, and retailing high-end fine jewelry and watches, known for artisanal craftsmanship, family heritage, and global flagship boutiques serving luxury markets.

Industry: Luxury Goods

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Valenza, Italy

Founded: 1924

Website LinkedIn

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Damiani

4 months ago

Customer Service Specialist - Arabic or Russian Speaking (Mendrisio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage after-sales activities (repairs, returns, quality checks, spare parts)
•Provide direct support to boutiques, distributors and final customers in international markets
•Assist customers pre- and post-sale, ensuring a personalized high-level service
•Be present at events, trunk shows and client appointments to enhance the customer experience
•Coordinate with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient handling of requests

Travel: Low travel

Key Requirements

•2-4 years of experience in Customer Service, After-Sales, or Retail Support, preferably in luxury, jewelry, fashion or watchmaking
•Fluent in English plus Arabic or Russian (written and spoken)
•Willingness to travel for events and boutique support
•Excellent interpersonal and communication skills with a luxury-appropriate presence
•Strong organizational skills and attention to detail

Experience:2-4 yearsLuxuryJewelleryFashionWatchmaking

Skills:CommunicationCustomer serviceRelationship managementTeamworkStress management

Languages:EnglishArabicRussian

Tech Stack:SAPMicrosoft OfficeCRM

Company Brief

Damiani

Industry: Luxury Goods

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Valenza, Italy

Founded: 1924

Website LinkedIn