Director, Client Success

Luxury Presence
Austin
Workplace: HybridFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Ownership","Data-driven","Coaching","Execution-oriented"]

Lead the Client Success organization in Austin by owning gross and net retention, running renewal and at-risk motions, and driving expansion revenue across the CSM book. Manage and coach CSM managers and their teams, build segmented coverage and client health scoring, and shape QBR/business-review motions for high-value accounts. You’ll partner cross-functionally with Sales, Onboarding, Support, and Product, and use AI and automation to scale client impact and team capacity.

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FursaFursa
Luxury Presence
Luxury Presence
5 days ago

Director, Client Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the Client Success organization in Austin by owning gross and net retention, running renewal and at-risk motions, and driving expansion revenue across the CSM book. Manage and coach CSM managers and their teams, build segmented coverage and client health scoring, and shape QBR/business-review motions for high-value accounts. You’ll partner cross-functionally with Sales, Onboarding, Support, and Product, and use AI and automation to scale client impact and team capacity.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own gross and net revenue retention for the CSM book.
  • •Build and run renewal and at-risk motions that protect recurring revenue.
  • •Lead, hire, and develop a team of CSM managers and their CSMs.
  • •Establish segmented coverage, build a client health scoring model, and create playbooks that act on it.
  • •Partner cross-functionally with Sales, Onboarding, Support, and Product to drive outcomes and turn client signal into action.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Key Requirements

  • •8+ years in Client Success or account management, with at least 3 years leading leaders (managing managers).
  • •Own and hit gross and net retention as well as renewal and expansion targets.
  • •Scale a Client Success team in a high-growth SaaS or subscription business.
  • •Build operating infrastructure such as health scoring, segmentation, playbooks, and forecasting.
  • •Be execution-oriented with strong ownership and comfort operating in complexity and ambiguity.
Experience:8+ yearsSaaSSubscription businessClient SuccessAccount management
Skills:LeadershipOwnershipData-drivenCoachingExecution-oriented
Tech Stack:AIAutomation

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn