First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound client calls and make outbound non-sales support calls to answer questions about deposit/loan accounts, online and mobile banking access, bill pay, mobile deposit, and debit card issues. Complete follow-up on account maintenance and information requests, initiate client conversations to identify needs, and actively seek referrals to the bank’s broad range of financial and non-bank services. Maintain product knowledge, follow quality service goals, and complete required compliance training.

Location: Indiana

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls for deposit and loan inquiries, account maintenance requests, and online/mobile banking access issues.
•Assist with online BillPay and Mobile Deposit inquiries and debit card transaction inquiries, including replacements and new card account opening.
•Complete client follow-up from inbound calls, including records research, appropriate mailings, and callbacks to clients.
•Initiate and participate in client conversations to determine needs and provide timely service aligned with quality service goals.
•Actively seek product and service referrals while maintaining current knowledge of bank products and a working knowledge of non-bank services like brokerage and insurance.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills and excellent interpersonal and communication skills, with a professional manner, are required.
•Proficient computer skills and ability to learn company systems is required.
•Ability to work day, evening, and weekend hours with possible shift changes is required.
•Complete self-education assignments in a timely manner (e.g., online compliance training and supervisor-assigned readings/exercises).

Education:High School

Skills:Customer serviceInterpersonal communicationProfessionalismUrgencyComputer proficiency

Tech Stack:EmailMobile bankingOnline bankingMobile bill payMobile depositDebit card

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Indiana

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls for deposit and loan inquiries, account maintenance requests, and online/mobile banking access issues.
•Assist with online BillPay and Mobile Deposit inquiries and debit card transaction inquiries, including replacements and new card account opening.
•Complete client follow-up from inbound calls, including records research, appropriate mailings, and callbacks to clients.
•Initiate and participate in client conversations to determine needs and provide timely service aligned with quality service goals.
•Actively seek product and service referrals while maintaining current knowledge of bank products and a working knowledge of non-bank services like brokerage and insurance.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills and excellent interpersonal and communication skills, with a professional manner, are required.
•Proficient computer skills and ability to learn company systems is required.
•Ability to work day, evening, and weekend hours with possible shift changes is required.
•Complete self-education assignments in a timely manner (e.g., online compliance training and supervisor-assigned readings/exercises).

Education:High School

Skills:Customer serviceInterpersonal communicationProfessionalismUrgencyComputer proficiency

Tech Stack:EmailMobile bankingOnline bankingMobile bill payMobile depositDebit card

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn