Specialist II - Universal Banker (CSR) Bethesda

Sandy Spring Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Customer service","Coaching","Problem-solving","Communication","Rapport building"]

Deliver high-quality, consistent client experiences across branch locations by managing day-to-day branch service operations, supporting client transactions, and ensuring timely, accurate frontline banking execution. Coach branch teams to meet performance expectations, implement process improvements to strengthen service delivery, and monitor operational controls to reduce risk and maintain compliance. Handle routine teller and platform transactions, open new accounts, cross-sell products, resolve complex customer issues, and refer customers to other services as needed.

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Sandy Spring Bancorp
Sandy Spring Bancorp
2 hours ago

Specialist II - Universal Banker (CSR) Bethesda

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 50 minutes agoStatus: Live

Job Summary

Deliver high-quality, consistent client experiences across branch locations by managing day-to-day branch service operations, supporting client transactions, and ensuring timely, accurate frontline banking execution. Coach branch teams to meet performance expectations, implement process improvements to strengthen service delivery, and monitor operational controls to reduce risk and maintain compliance. Handle routine teller and platform transactions, open new accounts, cross-sell products, resolve complex customer issues, and refer customers to other services as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day branch service operations and support client transactions.
  • •Ensure accurate and timely execution of all frontline banking activities.
  • •Open new accounts and handle teller transactions.
  • •Engage in sales and service activities, including marketing and cross-selling products and services.
  • •Resolve complex customer service issues and refer customers to other banking services or personnel as appropriate.

Pay and Benefits

Perks:MedicalDentalVisionLife InsuranceDisability CoveragePaid Leave401kWellness Stipend

Key Requirements

  • •2+ years of relevant experience.
  • •Basic knowledge of job procedures and tools obtained through work experience (may require vocational or technical training).
  • •Ability to work under moderate supervision while interpreting/deviating from standard procedures when needed.
  • •Ability to communicate information requiring some explanation or interpretation.
  • •Must be able to stand for extended periods of time and lift objects up to 30lbs.
Experience:2+ yearsBankingBranch banking
Skills:Customer serviceCoachingProblem-solvingCommunicationRapport building

Company Brief

Sandy Spring Bancorp
Bank holding company for Sandy Spring Bank, providing commercial and personal banking, lending, treasury management, and wealth services across the Mid-Atlantic region. Serves businesses, individuals, and nonprofit organizations through a branch and digital banking network.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Olney, United States
Founded: 1868
WebsiteLinkedIn