NTT

2 months ago

BPO Supervisor

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Last checked: 10 hours agoStatus: Live

Job Summary

Supervise end-to-end health claims administration operations for a U.S. client in Florida, ensuring highest-quality service to support customer productivity and member satisfaction. Lead and coordinate claims processing teams, distribute work, track productivity/quality results, review audit appeals, and resolve escalated claims issues. Work in Manila on shifting hours (9:00 pm–6:00 am PST, Mon–Fri) with possible overtime and weekend support based on business needs.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Supervise claims processing and/or claims administration teams to ensure highest quality of service.
•Distribute work, calculate and communicate productivity and quality results, and review audit appeals.
•Monitor team production goals and report results/issues to higher-level leadership.
•Assist team with escalated claims processing issues.
•Ensure operational coverage during 9:00 pm–6:00 am PST (Mon–Fri), with possible overtime and weekend work based on business requirements.

Key Requirements

•Strong Health Claims end-to-end domain knowledge.
•Ability to communicate clearly (verbal and written) and provide customer service.
•Ability to work independently with strong analytic skills.
•Detail-oriented with the ability to organize, multi-task, and make decisions.
•Minimum 2 years of experience in a Team Leader role; required computer skills include data entry/word processing, MS Office, and navigating web-based applications.

Experience:2+ yearsHealthcareBPO

Skills:CommunicationCustomer serviceIndependenceAnalytical skillsDecision-making

Tech Stack:MS OfficeWord processingWeb-based applicationsData entry

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT