Technical Support Representative (Lively, ON, CA, P3Y 1L2)

Epiroc
Ontario
Workplace: HybridFull timeUSD 50 - 55 hourlyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Time management","Multi-tasking","Communication","Public speaking","Presentation","Interpersonal skills","Self-starter"]

Provide after-sales technical support for Epiroc equipment, diagnosing issues and guiding customers through technical problems. Train internal account teams and customers, support product application work with Product Specialists, and conduct test/trials and on-site evaluations. Own reporting and documentation (trip, productivity, performance tracking), assist warranty investigations and claim reporting, and mentor service technicians while liaising with global technical service teams. Hybrid role with occasional global support and travel inside and sometimes outside Canada.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Epiroc
Epiroc
23 hours ago

Technical Support Representative (Lively, ON, CA, P3Y 1L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Provide after-sales technical support for Epiroc equipment, diagnosing issues and guiding customers through technical problems. Train internal account teams and customers, support product application work with Product Specialists, and conduct test/trials and on-site evaluations. Own reporting and documentation (trip, productivity, performance tracking), assist warranty investigations and claim reporting, and mentor service technicians while liaising with global technical service teams. Hybrid role with occasional global support and travel inside and sometimes outside Canada.
Location: Ontario
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide training to account management team and customers on product use.
  • •Diagnose and guide internal and external customers through technical issues; provide hands-on after-sales technical support.
  • •Field test and trials of product improvement solutions and provide product application support with Product Specialist Team.
  • •Perform quality assurance for shop and field teams and assist with major warranty investigations and warranty claim reporting back to the factory.
  • •Develop technical documentation and sales tools, manage projects from inception to completion, and write field reports/trip and productivity reports for internal groups and PCs.
Travel: Medium travel

Pay and Benefits

Salary: USD 50 - 55 hourly
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •3-5 years with the products and strong knowledge/experience with Epiroc equipment.
  • •Mining related education (or equivalent work experience).
  • •Red Seal Certified.
  • •Strong knowledge of machine electrical control systems (PLC, RCS, electro-hydraulic systems).
  • •Good computer skills (Excel and multiple databases) and excellent communication and time-management skills.
Experience:MiningConstructionAfter-sales service
Skills:Problem-solvingTime managementMulti-taskingCommunicationPublic speakingPresentationInterpersonal skillsSelf-starter
Certifications:Red Seal
Languages:FrenchEnglish
Tech Stack:PLCRCSElectro-hydraulicMicrosoft OfficeExcelLotus Notes

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn