Senior Manager, Strategic Accounts Customer Success Managers

Gomotive
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Process excellence","Data-driven decision-making","Collaboration","Communication"]

Lead a team of 6–9 Strategic Customer Success Managers responsible for retention and growth across high-value enterprise accounts. Build and iterate playbooks, use data and analytics to forecast performance, and drive executive-level business reviews and account planning. Act as the voice of the customer by advocating internally for outcomes, managing renewals and risks, and partnering with sales, product, and marketing to identify upsell opportunities and communicate customer feedback.

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Gomotive
Gomotive
2 days ago

Senior Manager, Strategic Accounts Customer Success Managers

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead a team of 6–9 Strategic Customer Success Managers responsible for retention and growth across high-value enterprise accounts. Build and iterate playbooks, use data and analytics to forecast performance, and drive executive-level business reviews and account planning. Act as the voice of the customer by advocating internally for outcomes, managing renewals and risks, and partnering with sales, product, and marketing to identify upsell opportunities and communicate customer feedback.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of 6–9 Strategic Customer Success Managers to exceed retention goals.
  • •Develop and iterate customer success playbooks and tailored success plans focused on client outcomes.
  • •Use data and analytics to monitor performance, forecast retention, and mitigate risks to renewals.
  • •Advocate for strategic customers with internal stakeholders and act as the voice of the customer.
  • •Manage escalations, pipeline reviews, and Executive Business Reviews/Account Planning, including upsell and cross-sell coordination.

Key Requirements

  • •5+ years leading Customer Success teams in B2B SaaS with strategic or enterprise clients.
  • •Experience leading a team of 6–9 Customer Success Managers with strategic accounts (over $4M in ARR).
  • •Strong understanding of growth and retention strategies in B2B environments.
  • •Execution-focused process excellence using technology, including AI.
  • •Excellent communication and presentation skills with ability to engage C-level executives and manage change.
Experience:B2B SaaSEnterpriseHigh-growthCustomer SuccessAI-enabled tools
Skills:LeadershipProcess excellenceData-driven decision-makingCollaborationCommunication
Languages:English
Tech Stack:AIData and analytics

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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