Brand Ambassador - London (FTC)

Tapestry
London
Workplace: OnsiteContractFunction: OtherExperience: 2+ yearsSkills: ["Communication","Organizational skills","Analytical skills","Customer focus","Teamwork","Proactive"]

Bring Tapestry’s Coach and Kate Spade brands to life in Selfridges Oxford Street by delivering elevated retail customer service and driving brand visibility. Develop clienteling and in-store activation ideas, track performance against targets, and share actionable plans. Execute visual merchandising standards, manage product deliveries and replenishment, and coordinate shopfloor coverage to support customer experience and sales growth.

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Tapestry
Tapestry
4 days ago

Brand Ambassador - London (FTC)

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Last checked: 15 hours agoStatus: Live

Job Summary

Bring Tapestry’s Coach and Kate Spade brands to life in Selfridges Oxford Street by delivering elevated retail customer service and driving brand visibility. Develop clienteling and in-store activation ideas, track performance against targets, and share actionable plans. Execute visual merchandising standards, manage product deliveries and replenishment, and coordinate shopfloor coverage to support customer experience and sales growth.
Location: London
Workplace: Onsite
Employment Type: Contract

Key Responsibilities

  • •Deliver a seamless, elevated customer experience using brand training, tools, and resources to uphold service standards.
  • •Develop clienteling strategies and support/co-host in-store events and activations that drive engagement and sales.
  • •Track and analyse store performance against targets, monitor trade results, and present actionable plans when needed.
  • •Execute visual merchandising guidelines, ensuring new season collections are displayed and aligned with delivery schedules, including during markdown periods.
  • •Manage product deliveries and replenishment, keep back-of-house areas clean and organised, and complete trade reports promptly.

Pay and Benefits

Perks:Paid LeaveHealth InsurancePensionGym MembershipLearning Budget

Key Requirements

  • •Minimum two years’ experience in a retail environment.
  • •Available to work varied hours as required by the store, including evenings, weekends, and bank holidays.
  • •Familiarity with department store operations, including customer service, merchandising, and sales strategies.
  • •Strong communication, organisational, and analytical skills.
  • •Self-motivated, collaborative, and passionate about contributing to a positive team culture and shared goals.
Experience:2+ yearsRetail
Skills:CommunicationOrganizational skillsAnalytical skillsCustomer focusTeamworkProactive

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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