Professional Services Engineer

Fortinet
Charlotte, Sunnyvale
Workplace: RemoteFull timeUSD 166,000 - 203,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Troubleshooting","Oral communication","Presentation","Independent work","Analytical problem-solving"]

Serve as a Professional Services consultant assigned to end users, helping define and execute daily activities across Fortinet product operations and support. Assist client teams with troubleshooting, verify configurations, and implement best practices. Create methods of procedure, test plans, and validate new features/releases, including interoperability evaluations. Provide training and knowledge transfer, maintain deep product competency, and resolve or escalate issues to drive timely outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fortinet
Fortinet
3 days ago

Professional Services Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a Professional Services consultant assigned to end users, helping define and execute daily activities across Fortinet product operations and support. Assist client teams with troubleshooting, verify configurations, and implement best practices. Create methods of procedure, test plans, and validate new features/releases, including interoperability evaluations. Provide training and knowledge transfer, maintain deep product competency, and resolve or escalate issues to drive timely outcomes.
Location: Charlotte, Sunnyvale
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Assist client staff with day-to-day Fortinet product operation and support.
  • •Develop methods of procedure for migrations, upgrades, and updates.
  • •Develop test plans and test new features and/or releases; verify configurations and implement best practices.
  • •Perform interoperability evaluation of devices that interact with Fortinet products.
  • •Provide training and knowledge transfer; resolve or escalate issues in a timely fashion.
Travel: Low travel

Pay and Benefits

Salary: USD 166,000 - 203,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveSick TimeEquity

Key Requirements

  • •7+ years of experience in LAN/WAN and internet consulting, support, and/or administration.
  • •5+ years of experience with network security products.
  • •2+ years of experience with Fortinet products.
  • •Solid understanding of security and networking principles and technologies (switching, routing, load balancing, WiFi; firewall, IPS, VPN, antivirus, web filtering, application control).
  • •Excellent troubleshooting and strong oral communication/presentation skills, with ability to work independently and collaboratively.
Experience:7+ yearsNetwork securityLAN/WANInternet consultingProfessional services
Education:Bachelor's in Computer Science or Software Engineering (or related)
Skills:TroubleshootingOral communicationPresentationIndependent workAnalytical problem-solving
Tech Stack:FortinetLAN/WANInternetSwitchingRoutingLoad BalancingWiFiFirewallIPSVPNAntivirusAntiSpamWeb FilteringApplication Control

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn