Operations Manager (AE)

Aramex
United Arab Emirates
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership skills","Process improvement","Influencing skills","Conflict resolution","Problem solving"]

Lead Aramex’s ground, domestic, and express operations to ensure SLA delivery performance and exceptional customer experiences. Develop and empower teams, streamline workflows through process improvement and Lean initiatives, and manage response/recovery plans during disruptive incidents. Partner with sales to set client expectations, oversee inbound/outbound and warehouse operations, and use operational data to optimize resource allocation, compliance, and operating expenses.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aramex
Aramex
4 days ago

Operations Manager (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead Aramex’s ground, domestic, and express operations to ensure SLA delivery performance and exceptional customer experiences. Develop and empower teams, streamline workflows through process improvement and Lean initiatives, and manage response/recovery plans during disruptive incidents. Partner with sales to set client expectations, oversee inbound/outbound and warehouse operations, and use operational data to optimize resource allocation, compliance, and operating expenses.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and empower teams to meet SLAs, exceed client expectations, and drive operational efficiency.
  • •Lead projects that streamline operations, optimize workflows, and improve delivery performance.
  • •Oversee ground, domestic, and express operations, including inbound/outbound and warehouse operations, ensuring compliance with service expectations and quality standards.
  • •Analyze operational data to identify improvement areas, optimize resource allocation, and manage operating expenses.
  • •Lead process improvement initiatives using Lean tools and develop/maintain response and recovery plans for disruptive incidents.

Key Requirements

  • •7+ years of experience in a leadership/managerial position in the same industry.
  • •Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Logistics, or related field; master’s in a related field is a plus.
  • •Experience implementing and enforcing operational standards and procedures.
  • •Ability to lead teams to consistently meet SLAs and exceed client expectations while improving operational efficiency.
  • •Experience managing compliance with safety, security, and sustainability standards across operations.
Experience:7+ yearsLogisticsSupply chainOperations
Education:Bachelor's in Industrial Engineering, Business Administration, Operations Management, Logistics (or related field)
Skills:Leadership skillsProcess improvementInfluencing skillsConflict resolutionProblem solving

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor