Specialist II - CSR Floater (Tysons)

Sandy Spring Bancorp
Vienna
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer service","Coaching","Communication"]

Deliver high-quality client experiences across branch locations by ensuring operational excellence, accurate frontline banking execution, and adherence to bank policies and regulatory requirements. Support and process client transactions, coach branch teams, and implement process improvements that strengthen service delivery. Engage customers through a mix of customer service and sales/cross-selling, handle more complex customer issues, open new accounts, and refer customers to other bank services when appropriate.

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Sandy Spring Bancorp
Sandy Spring Bancorp
15 hours ago

Specialist II - CSR Floater (Tysons)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver high-quality client experiences across branch locations by ensuring operational excellence, accurate frontline banking execution, and adherence to bank policies and regulatory requirements. Support and process client transactions, coach branch teams, and implement process improvements that strengthen service delivery. Engage customers through a mix of customer service and sales/cross-selling, handle more complex customer issues, open new accounts, and refer customers to other bank services when appropriate.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day branch service operations and ensure operational excellence across branch locations.
  • •Support client transactions and ensure accurate and timely execution of frontline banking activities.
  • •Coach and support branch teams to meet performance expectations and resolve complex customer service issues.
  • •Implement process improvements that strengthen service delivery and monitor operational controls to reduce risk and maintain compliance.
  • •Perform Universal Banker activities such as opening new accounts, handling teller transactions, marketing and cross-selling products, and referring customers to other services when appropriate.

Pay and Benefits

Perks:MedicalDentalVisionLife InsurancePaid Leave401k

Key Requirements

  • •2+ years of relevant experience and basic knowledge of job procedures and tools.
  • •Vocational or technical training may be required.
  • •Ability to work under moderate supervision with routine problems and standard procedures.
  • •Ability to communicate information that requires some explanation or interpretation.
  • •Must be able to stand for extended periods and lift objects up to 30 lbs.
Experience:2+ years
Skills:Customer serviceCoachingCommunication

Company Brief

Sandy Spring Bancorp
Bank holding company for Sandy Spring Bank, providing commercial and personal banking, lending, treasury management, and wealth services across the Mid-Atlantic region. Serves businesses, individuals, and nonprofit organizations through a branch and digital banking network.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Olney, United States
Founded: 1868
WebsiteLinkedIn