Customer Success Associate

Adaptive Security
New York
Workplace: OnsiteFull timeUSD 90,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Communication","Problem-solving","Customer-focus","Multitasking","Teamwork"]

Customer Success Associate at a cybersecurity SaaS startup based in NYC. Own end-to-end customer onboarding, implementation, and ongoing support, partnering with Leadership and Engineering to drive rapid issue resolution and product feedback. You will be the face of the product, ensuring customers derive immediate and lasting value while helping scale customer success processes in a fast-moving startup environment.

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FursaFursa
Adaptive Security
Adaptive Security
11 months ago

Customer Success Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Associate at a cybersecurity SaaS startup based in NYC. Own end-to-end customer onboarding, implementation, and ongoing support, partnering with Leadership and Engineering to drive rapid issue resolution and product feedback. You will be the face of the product, ensuring customers derive immediate and lasting value while helping scale customer success processes in a fast-moving startup environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own all aspects of customer implementation, onboarding, and support.
  • •Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • •Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • •Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • •Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.

Pay and Benefits

Salary: USD 90,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceWellness StipendMeal Allowance

Key Requirements

  • •1-2 years of client-facing work experience, ideally at a SaaS company
  • •Strong troubleshooting and problem-solving skills
  • •Excellent written and verbal communication skills and a customer-first mindset
  • •Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment
  • •Growth mindset and willingness to learn rapidly—from customer interactions and working with engineers/product managers
Experience:1-2 yearsSaaS
Skills:CommunicationProblem-solvingCustomer-focusMultitaskingTeamwork

Company Brief

Adaptive Security
Provides AI-native security awareness training and multi-channel attack simulations to protect organizations from deepfakes, vishing, smishing, and other AI-powered social engineering threats.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2024
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor