Operations Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical thinking","Adaptability"]

Provide an excellent guest experience at immersive attractions across Abu Dhabi by welcoming visitors, guiding them within the facility, and answering questions. Enforce exhibition rules to ensure visitor safety, monitor guest behavior, and respond to safety concerns or emergencies. Handle visitor inquiries and resolve issues to create positive, memorable visits, while keeping the facility clean and up to date on events and promotions.

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FursaFursa
Miral Group
Miral Group
2 days ago

Operations Associate

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide an excellent guest experience at immersive attractions across Abu Dhabi by welcoming visitors, guiding them within the facility, and answering questions. Enforce exhibition rules to ensure visitor safety, monitor guest behavior, and respond to safety concerns or emergencies. Handle visitor inquiries and resolve issues to create positive, memorable visits, while keeping the facility clean and up to date on events and promotions.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome visitors and provide an overview of the experience.
  • •Assist guests with navigation and answer questions as needed.
  • •Ensure visitor safety by enforcing rules and guidelines, monitoring behavior, and responding to safety concerns or emergencies.
  • •Provide customer service by addressing inquiries and resolving issues to create positive experiences.
  • •Maintain cleanliness and orderliness, and stay informed about events, exhibitions, and promotions to communicate relevant information.

Key Requirements

  • •Excellent communication skills (reading, writing, and speaking) in English.
  • •Use Microsoft Office to a good standard (Outlook, Teams, Word, Excel, and PowerPoint).
  • •Good problem-solving skills.
  • •Analytical skills to identify trends in provided data.
  • •Ability to act quickly and think on your feet.
Experience:HospitalityLeisureGuest services
Skills:CommunicationProblem-solvingAnalytical thinkingAdaptability
Languages:English
Tech Stack:Microsoft OfficeOutlookTeamsWordExcelPowerPoint

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn