Clinical Receptionist - Bethlehem, Tauranga (Bethlehem, Tauranga, New Zealand)

Sonova
New Zealand
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Customer mindset","Organization","Attention to detail","Autonomy","Teamwork","Adaptability","Growth mindset"]

Be the welcoming first point of contact for a busy hearing clinic in Bethlehem/Tauranga—providing exceptional customer service, managing clinic scheduling, and supporting clients throughout their hearing journey. Support audiology work by assisting with hearing aid care and tele-audiology consultations, processing claims and invoicing, maintaining accurate records, and helping drive continuous improvements to clinic processes and client experience.

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FursaFursa
Sonova
Sonova
1 day ago

Clinical Receptionist - Bethlehem, Tauranga (Bethlehem, Tauranga, New Zealand)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Be the welcoming first point of contact for a busy hearing clinic in Bethlehem/Tauranga—providing exceptional customer service, managing clinic scheduling, and supporting clients throughout their hearing journey. Support audiology work by assisting with hearing aid care and tele-audiology consultations, processing claims and invoicing, maintaining accurate records, and helping drive continuous improvements to clinic processes and client experience.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Be the first point of contact for clients and visitors, delivering exceptional customer service.
  • •Manage clinic diaries to support efficient appointment scheduling, including making outbound calls for bookings.
  • •Support clients with hearing aid maintenance and repairs.
  • •Process funding applications, ACC claims, invoicing, and maintain accurate client records.
  • •Assist with Tele-Audiology consultations and technology support, and help improve clinic processes and client experience.

Key Requirements

  • •Calm, professional approach with a genuine desire to help clients and deliver exceptional service and care.
  • •Excellent communication skills and comfort handling walk-ins and connecting with people from all walks of life.
  • •Growth mindset and willingness to learn new skills and technology, with a desire to train as a Tele Assistant.
  • •Able to work autonomously while thriving in a team environment and adapting to different clinic settings.
  • •Strong organisational skills, attention to detail, and high general computer literacy for administrative tasks.
Skills:CommunicationCustomer mindsetOrganizationAttention to detailAutonomyTeamworkAdaptabilityGrowth mindset

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website