D&T Sr Analyst (Accra, GH)

Aramex
Accra
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1-3 yearsEducation: certificationSkills: ["Troubleshooting","Problem-solving","Communication","Customer-service orientation","Working under pressure"]

Provide first- and second-line technical support to end users by managing service desk tickets, troubleshooting devices and peripherals, and resolving software, access, and VPN issues. Maintain and deploy Windows operating systems and licensed software, support routine hardware checks and upgrades, and assist with basic network troubleshooting and device setup. Support Active Directory and Microsoft 365 administration while following security and compliance standards, keeping documentation up to date, and managing IT assets and onboarding/offboarding setups.

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Aramex
Aramex
1 day ago

D&T Sr Analyst (Accra, GH)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide first- and second-line technical support to end users by managing service desk tickets, troubleshooting devices and peripherals, and resolving software, access, and VPN issues. Maintain and deploy Windows operating systems and licensed software, support routine hardware checks and upgrades, and assist with basic network troubleshooting and device setup. Support Active Directory and Microsoft 365 administration while following security and compliance standards, keeping documentation up to date, and managing IT assets and onboarding/offboarding setups.
Location: Accra
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Respond to service desk tickets and deliver first- and second-line support for end-user devices and peripherals, ensuring timely resolution within SLAs.
  • •Install, configure, and maintain Windows operating systems, perform hardware checks/repairs/upgrades, and deploy and update licensed software.
  • •Provide basic network troubleshooting and assist with setup for access points, routers, and VoIP phones.
  • •Apply and maintain antivirus, patches, and security updates in line with IT security and data protection requirements, and report security incidents.
  • •Support Active Directory tasks, Microsoft 365 environments, backups/data recovery assistance when required, and manage IT asset inventory and onboarding/offboarding preparations.

Key Requirements

  • •Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals while resolving issues within SLAs.
  • •Strong troubleshooting and problem-solving skills with good knowledge of Windows Server environments and backup concepts.
  • •Knowledge of basic networking including IP, DHCP, and DNS, plus familiarity with common networking components (Wi‑Fi/LAN, switches, cabling).
  • •Familiarity with Microsoft 365 administration, including supporting email/app access and environments like Office 365 / Microsoft 365.
  • •1–3 years of experience in an IT support role, with IT Diploma and/or certifications such as A+ or N+ (or equivalent).
Experience:1-3 years
Education:Certification / Diploma
Skills:TroubleshootingProblem-solvingCommunicationCustomer-service orientationWorking under pressure
Certifications:A+N+
Tech Stack:WindowsWindows ServersActive DirectoryMicrosoft 365Office 365VPNVeeamVeritasIPDHCPDNSWi‑FiLANSwitchesCablingRoutersAccess pointsVoIP phonesAntivirusJira

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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