NTT

5 days ago

Helpdesk Senior Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for IT devices, applications, and processes. Record, update, and escalate issues while supporting end-user onboarding. Partner with internal IT teams on testing, integration, and maintenance, and help discover new tools and drive process/technology improvements. Work independently within a global, diverse team across 24/7 rotational shifts in a work-from-office environment.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support all IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, including evaluating new IT tools for business and internal users.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentIT Service Desk

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT